Information & Frequently Asked Questions...
DO YOU OFFER GIFTWRAPPING?
We make it easy to send most items as gifts. When you select items for your shopping cart, simply put a check in the box that asks if you would like Gift Wrapping. Most items fit into one of our premium chocolate brown ribbed gift boxes and others must be hand wrapped in chocolate brown kraft paper. The wrapping is always finished off with lovely raffia ribbon. The cost of gift wrapping if $5.50 per item. If you order several small items that are going to the same recipient, simply note in the comments section that you would like the items to be boxed up together and only select Gift Wrapping for one item. We will contact you if there is a problem in doing so. Your gift message will be included on a small gift enclosure card.
If the item can't be wrapped due to size, you will only see the option to add a Gift Message. This message will print out on the packing slip - with no pricing information - for your recipient.
DO YOU OFFER GIFT ENCLOSURE CARDS?
Yes, we do. Gift enclosure cards are available at no extra charge to you. Simply fill in the gift message when you add the product to our shopping cart. We’ll take care of the rest.
DO YOU OFFER GIFT CERTIFICATES?
Yes, we do. Simply click the ‘Order Gift Certificate’ button in the shopping cart. After clicking the button, you
will be asked to enter the quantity of electronic certificates
you are ordering, the $ amount, the email address for whom you
are buying the certificates and a brief message if you wish.
Upon completing the purchase and checkout, an email will be
sent to you, confirming your purchase, and to the recipient,
confirming the electronic gift certificate delivery, including
the redemption number and instructions.
CAN I ORDER ONLINE?
Yes, you can. Simply browse our product selection, click on
any items that you wish to purchase and put them into the shopping
cart. After you are done shopping, click on ‘Checkout’
and you will be asked for a few details needed in order to process
your secure order. Please remember to input your email address
on the billing page – you will be notified when your package
ships and receive a tracking number. We accept Visa, MasterCard,
Discover, and American Express. If you prefer to pay by check,
please order via mail (see below).
Should you have any questions about your order, please email
us at customerservice@ChristianGiftsPlace.com and a Customer
Service Representative will get back to you between 8am and
5pm EST Monday through Friday.
HOW WILL I KNOW IF THE PRODUCT I’VE ORDERED IS
ON BACKORDER?
You will know immediately when you place the item into your
shopping cart whether or not the item is unavailable. If the
item is not in stock, you can still place an order for it and
we will backorder it for you. You will be notified via email
regarding when you can expect shipment. You will always have
the option of canceling your order if you would rather not wait.
DO I PAY SALES TAX?
Orders shipped to a Connecticut address will be charged 6% CT
state sales tax as required by Connecticut state law. Orders
shipped to addresses outside CT will not be charged sales tax.
WHAT IS YOUR STANDARD SHIPPING AND HANDLING?
You will know immediately when you place your order, prior to
completing the payment transaction the actual cost of shipping
for your order. Regular orders are shipped UPS ground. Delivery
must be to a street address – not a P.O. Box. International
orders can be placed, but the shipping indicated in your shopping cart will be an ESTIMATE. We will contact you prior to shipping with the actual cost. Standard orders will typically
arrive within 2 to 5 business days from when your order was
placed. MOST orders ship within 24 hours. See the chart below to estimate your order's time in transit.
UPS GROUND SHIPPING TABLE - TIME IN TRANSIT
CAN I EXPEDITE SHIPPING?
We offer 1, 2, and 3 day business shipping for an additional
cost per shipping address for in-stock items. You will know
immediately when you place your order, prior to completing the
payment transaction the actual cost of the expedited shipping.
Delivery must be to a street address – not a P.O. Box.
All APO/FPO/AK and HI addresses are shipped via parcel post
and cannot be expressed.
WHAT IS YOUR RETURN POLICY?
WE WANT YOU TO BE THRILLED WITH YOUR PURCHASE! We stand behind
our products and guarantee that if you are not 100% satisfied,
we will happily provide an exchange or refund for all items within 30 days of receipt. We can NOT accept returns for personalized items unless there was an error made on our part, in which case we'll be happy to make it right!
International Customers: Please contact us prior to returning any product! Call 203.834.0356
Domestic & Canadian Customers:
Returns are accepted under the following guidelines:
1. Any defective, incorrect, or damaged item may be returned within 30 days of receipt. Phone us (866.834.0356) or email us (orders@christiangiftsplace.com) to receive a prepaid return label for your convenience. Include original packing slip in box.
2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days for receipt and received in original packaging and sellable condition, will be issued an exchange or refund of merchandise cost only. Simply return the product along with the original packing slip.
3. Personalized and customized items may NOT be returned.
4. Any item being returned after the 30 day period will only received 50% of the product value in refund.
Ship your return to: ChristianGiftsPlace.com
5 River Road, Suite 101
Wilton, CT 06897
All of our items have been thoroughly inspected prior to shipping.
Please examine all items thoroughly upon receipt. If there is
damage due to shipping, please contact us ASAP so that we can
take care of you.
ChristianGiftsPlace.com
5 River Road
Suite 101
Wilton, CT 06897
1-203-834-0356 (M-F 8am – 5pm EST)
1-866-834-0356 (tollfree)
1-203-834-0381 (fax)
INFO@CHRISTIANGIFTSPLACE.COM
HOW DO YOU PROTECT THE PRIVACY OF YOUR CUSTOMERS?
At ChristianGiftsPlace.com, we are committed to protecting your
personal information we acquire about you when you obtain a
product from us. We want to earn your trust by providing strict
safeguards to protect your information about you. We will only
use the information you provide to process your order, to notify
you of the status of your order, and for other, communications
specific to your ChristGiftsPlace.com purchases and services.
We absolutely do not sell or distribute any private information
to any third party.
For additional information on our privacy policy, click on ‘privacy
policy’ in the menu bar at the bottom of the website.
WHAT IS THE CONNECTION BETWEEN TRUE VINE EMBROIDERY
AND CHRISTIANGIFTSPLACE.COM?
Christiangiftsplace.com is the only web-based store to offer
True Vine Embroidery products. Currently, no physical retail
stores offer True Vine Embroidery products. Both Christiangiftsplace.com
and True Vine Embroidery are owned and managed by True Vine
Embroidery LLC, a business entity of True Vine Holdings, Inc.
CAN TRUE VINE EMBROIDERY MAKE CUSTOMIZED PIECES JUST FOR ME?
Customized (one of a kind) embroidery is not our focus,
but we are always willing to listen to requests and accomodate when possible.
SHIPPING POLICY
You will know immediately when you place your order, prior to
completing the payment transaction the actual cost of shipping
for your order. Regular orders are shipped UPS ground. Delivery
must be to a street address – not a P.O. Box. International
orders cannot be placed at this time. Standard orders will typically
arrive within 3 to 7 business days from when your order was
placed. MOST orders ship within 24 hours.
Expedited shipping:
We offer 1, 2, and 3 day business shipping for an additional
cost per shipping address for in-stock items. You will know
immediately when you place your order, prior to completing the
payment transaction the actual cost of the expedited shipping.
Delivery must be to a street address – not a P.O. Box.
All APO/FPO/AK and HI addresses are shipped via parcel post
and cannot be expressed.
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